Great Sales Video from Jeffery Gitomer
It's that time of year: "Call me back after the holidays."
"Call me after the holidays is the second most-heard objection in sales (first being, "Your price is too high." Third being "I have to think about it."). It comes up year after year and salespeople get frustrated year after year, unnecessarily. Here's how to think about it and here's what to do about it...
Humbug. Salespeople hate holidays. It's an excuse for decision makers to put buying decisions on hold. But the worst of them are the Christmas to New Year, "Call me back after the holidays," and "Call me after the first of the year." Two of the most hated phrases in sales. (They still rank behind "We've decided to buy from someone else.")
Call me after the holidays is not an objection. It's worse. It's a stall. Stalls are twice as bad as objections. When you get a stall, you have to somehow dance around it, and then you still must find the real objection before you can proceed.
Here are 11.5 clever lines and winning tactics to use that will help overcome the stall:
1. Close on the stall line. "What day after the first of the year would you want to take (would be most convenient to take) delivery?"
2. Firm it up, whenever it is. Ask, "When after the first of the year? Can I buy you the first breakfast of the new year?" Make a firm appointment.
3. If it's just a callback, make the prospect write it down. Call backs must be appointed, or the other guy is never there when you call. Writing it down makes it a firm commitment.
4. Tell them about your resolutions. "I've made a New Year's resolution that I'm not going to let people like you who need our service, delay until after the first of the year. You know you need it."
5. Offer incentives and alternatives. Invent reasons not to delay. Bill after the holiday. Order now, deliver after the holiday.
6. Question them into a corner -- and close them when they get there. "What will be different after the holidays? Will anything change over the holidays that will cause you not to buy?" (Prospect's answer -- "Oh no, no, no.") "Great!" you say, "Let's get you order in production (service scheduled) now, and we'll deliver it after the holiday. When were you thinking of taking delivery (beginning)."
7. Agree. Then disagree. I know what you mean...lots of people feel that way. Most don't realize that the money wasted between now and the first of the year, will equate to a huge savings if they buy now. Are you sure you want to waste the money?
8. Get a testimonial letter. Ask someone who bought before the holidays and was glad they did to write you a two paragraph letter. Get one paragraph about the value they received and how they originally wanted to wait. The second paragraph should be about how happy they are about your service after the sale. Similar situations are more powerful than your sales pitch.
9. Drop-in with holiday cheer. Use a small holiday plant or gift to get in the door. (No one says no to Santa -- unless you live in Philadelphia. There they boo Santa.)
10. Create urgency. There's a product or delivery back-up after the first -- schedule now.
11. Be funny. Say, "So many people have said call me after the first that I'm booked until April. I do however, have a few openings before the first. How about it?" Making the other person laugh (smile) will go a long way towards getting past the stall. An alternative joke is, "What holiday?"
11.5 Beg. Pleeeeaaase. I'll be your best friend.
Reality check. The success with which this stall is able to handled is directly related to the quality of the relationship that's been built with your prospect or customer. A good relationship allows more liberty to press for immediate action. A weak relationship will mean you wait until after the holiday. Or longer.
Tuesday, December 7, 2010
Sunday, March 21, 2010
Keep your customers satisfied to create lasting relationships.
The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service.
This course will help you:
- Accurately assess customer needs and establish needs awareness
- Present solutions based upon priority and big picture needs, not products or services
- Use the buyer's motivations for increased focus and creating opportunities
- Communicate as a problem-solver and a trusted partner
- Develop professional, long-lasting business-to-business relationships
Anyone involved in the selling process.
- A highly-interactive 1-day workshop.
- A Comprehensive Learning Guide
- A pre- and post-workshop skills assessment
- Half hour with our sales professional one month after training
The Selling Breakthroughs workshop. will give you the skills needed to transform selling products, services or ideas into selling “business solutions” are essential for salespeople at all levels.
The program will broaden your understanding and develop your selling skills to uncover the underlying business need, create a desire to act on solving the business problem or to take advantage of a business opportunity, make clientcentered sales presentations, gain commitment, and enhance the relationship by ensuring client satisfaction.
The program provides practical planning tools and processes, with case studies and practice sessions to learn and enhance your selling skills.
Unit 1 An Overview of the Selling – Buying Process:
In this overview unit we examine the process and stages that a buyer moves through in any buying situation. This enables us to appreciate the skills and behaviors required by the salesperson to support the buyer throughout the process.
Unit 2 Need: Establishing buyers’ needs and need awareness:
The foundation of any sale and worthwhile relationship requires a clear understanding of the buyer’s real needs – their situation, problems and opportunities. In this unit you will learn the importance of first impressions, and how to use appropriate selling and interpersonal behaviors to achieve strong and positive relationships. You will enhance your questioning skills to obtain appropriate facts and information, and to get confirmation, agreement and commitment.
Unit 3 Priority: Activating needs to priority:
This stage is the vital link between establishing needs and presenting a solution. We explore general and specific buying motives, and identify and establish the individual motivations and drives of our buyers. You will learn specific questioning skills that focus the buyer on their real situation, and help them clarify those needs that are priorities for them. You will become comfortable challenging the status quo.
Unit 4 Solution: Presenting a business case solution:
This Unit is designed to move you towards mastery of presenting a business case that meets the buyer’s specific product and service needs, demonstrates value, and is based on positive relationships. You will further enhance your questioning and listening skills. You will learn how to prepare generic and client specific product and service analyses, based on a complete understanding of features, advantages, benefits and end results. You will prepare a value-based solution, with a documented valueadded package, that effectively differentiates your solution. You will learn how to deal with various forms of resistance, including “price” issues, and positively sell on value and
Unit 5 Implement: Closing and implementing:
Through an understanding of buying signals, stress and risk assessment, and closing techniques, you will learn how to support the buyer to implement their solution choice. Preparation of a checklist and plan will ensure both parties commit to and complete full implementation.
Unit 6 Relationship: Cementing the relationship and managing expectations:
This unit looks at our customers in terms of importance and worth to help us better allocate our time. Development of an expectation feedback system helps us monitor and evaluate results against expectations. Proactive follow-up will ensure an ongoing relationship based on trust and credibility.
For more information and to see how Priority Management can help you work smarter, call:
FloodLight Consulting - Build Your Business
Posted by Donald Robichaud at 5:40 AM